Skip to content

Acorn Waste Privacy Policy

Effective Date: October 16, 2024

At Acorn Waste Service (“we,” “us,” or “our”), accessible from https://acornwaste.ca, protecting your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal data, and outlines your rights under applicable privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation (GDPR) of the European Union (EU). By using our services, you consent to the data practices described in this policy.

1. Data Collection

We collect personal data that is necessary for us to provide our waste collection services to multi-residential, condominiums, and commercial clients. The types of personal data we may collect include:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Billing Information: Credit card numbers or banking details for payment processing.
  • Service-related Data: Information about the type of waste collection services you use, your service history, and any service requests.
  • Technical Data: IP addresses, browser type, device information, and cookies for website performance and security.

We collect personal data in the following ways:

  • Directly from you when you provide information via forms on our website or through communications with us (e.g., emails, phone calls).
  • Automatically through website interactions, such as cookies and similar tracking technologies.

2. Purpose of Data Use

We will use your personal data for the following purposes:

  • Service Provision: To provide and manage our waste collection services, including scheduling, billing, and customer support.
  • Communication: To contact you with updates regarding your services, respond to inquiries, or send service-related communications.
  • Billing and Payments: To process payments for our services, including verification and invoicing.
  • Website Performance and Security: To monitor website performance, prevent fraud, and ensure security.

We will not use your data for any purposes other than those stated above unless we have obtained your explicit consent.

3. Legal Basis for Data Processing

Under GDPR, the legal bases for collecting and using personal data are:

  • Contractual Necessity: We need your personal data to perform a contract with you or take pre-contractual steps (e.g., providing our services).
  • Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services and ensuring network security.
  • Consent: Where applicable, we may request your consent for specific data processing activities (e.g., marketing communications).
  • Legal Obligations: We may process personal data when required to comply with legal obligations.

For Canadian users, our practices are aligned with PIPEDA, and your consent will be sought where required under Canadian law.

4. Data Sharing

We may share your personal data with third parties in the following circumstances:

  • Service Providers: We use third-party service providers to assist with our operations, such as payment processors, IT service providers, and waste management subcontractors. These parties are bound by contractual obligations to process personal data on our behalf and comply with legal standards for privacy and security.
  • Legal Compliance: We may disclose your personal data if required by law, such as in response to a subpoena, legal process, or regulatory request.
  • Business Transactions: In the event of a merger, acquisition, or sale of assets, we may transfer your personal data to the involved parties.

We will not sell or rent your personal data to third parties for marketing purposes.

5. Data Storage and Security

We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include encryption, secure servers, firewalls, and regular monitoring of our systems.

  • Data Retention: We will retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. We regularly review the need for retaining personal data and will securely dispose of information no longer required.

6. Your Rights

Under GDPR and applicable Canadian privacy laws, you have the following rights concerning your personal data:

  • Right of Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to correct any inaccuracies in your personal data.
  • Right to Erasure (“Right to be Forgotten”): You may request the deletion of your personal data under certain conditions.
  • Right to Data Portability: You can request your personal data be transferred to another service provider in a structured, machine-readable format.
  • Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances.
  • Right to Object: You have the right to object to the processing of your personal data for specific purposes, such as marketing.
  • Right to Withdraw Consent: Where we rely on your consent, you may withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

7. Exercising Your Rights

If you wish to exercise any of the rights described above, please contact us at:

We will respond to your request within 30 days in compliance with GDPR and PIPEDA regulations. You may also have the right to lodge a complaint with a supervisory authority in your jurisdiction if you believe that your data is being processed unlawfully.

8. International Data Transfers

If you are accessing our services from the EU or another jurisdiction outside of Canada, please be aware that your personal data may be transferred to and stored on servers in Canada. We will ensure appropriate safeguards are in place to protect your personal data, in compliance with applicable privacy laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or technological advancements. We will notify you of significant changes by posting the updated policy on our website and updating the “Effective Date” at the top of this page.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:

We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and in compliance with all applicable laws.

This Privacy Policy is designed to meet the requirements of both GDPR and Canadian privacy laws, including PIPEDA, ensuring transparency and safeguarding user privacy rights.